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Senior Assistant, Outpatient Services

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The hospital provides zakat for those patients who are eligible, and the health systems offers generous patient welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

You will be responsible to:

  • handle office communication through various channels and promptly relay messages to the supervisor and relevant stakeholders
  • manage the supervisor’s schedule and arrange travel plans, as required
  • assist in general administrative tasks, including time & labor administration and arrange logistics for departmental activities
  • draft office documents such as memos, letters, presentations, educational materials, and reports
  • process purchase requisitions, personnel requisitions, and payment requests
  • maintain performance indicators,data reconciliation and information dashboards
  • coordinate with multidisciplinary teams for meetings and administrative events, and take meeting minutes
  • participate in and support JCIA and quality-related initiatives
  • coordinate with support service departments regarding departmental dashboards and reporting.

Requirements

You should have:

  • a Bachelor’s degree, preferably in Business Administration
  • at least two years of relevant experience
  • excellent interpersonal skills, particularly communication skills
  • ability to adapt quickly and learn new systems
  • proficiency in computer applications, particularly MS Office, Power BI, and Advanced Excel
  • experience in creating and maintaining dashboards and performance tracking tools
  • ability to manage multiple tasks and meet tight deadlines
  • willingness to work in shifts, as rmay be required.

Comprehensive employment reference checks will be conducted.

To Apply

​​​Please send your detailed CV to human.resources@aku.edu and mention the position title in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by April 15, 2025