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ICT Support Engineer, Nakawa Medical Center

Entity

Aga Khan University Hospital

Location

Kampala, Uganda

Introduction

The Aga Khan University Hospital, Nairobi in conjunction with the Aga Khan Health Service in Uganda invites applications for the following position to be based in Kampala, Uganda.

Job Summary
Reporting to the System Administrator, the ICT Support Engineer will be responsible for managing and maintaining our computer systems, servers, and network infrastructure. The ideal candidate will have experience in managing and troubleshooting complex systems, with excellent communication and problem-solving skills.

Responsibilities

  • Install and maintain servers, desktop computers, printers, and other hardware.
  • Perform software installations, upgrades, and patches on servers and client devices.
  • Monitor system performance and proactively identify and resolve issues.
  • Manage and maintain network infrastructure, including switches, routers, and firewalls.
  • Configure and manage virtualization environments, including VMware and Hyper-V.
  • Create and maintain documentation on systems, processes, and procedures.
  • Provide end-user support for hardware and software issues.
  • Participate in the planning, design, and implementation of new systems and services.
  • Collaborate with other IT team members to maintain a secure and stable computing environment.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field 
  • Added Advantages: MCSE/A, CCNA, N+, A+
  • More than 2 years of working experience in systems administration, network administration, or a related field.
  • Strong knowledge of Windows operating systems.
  • Experience with virtualization technologies such as VMware or Hyper-V.
  • Understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, and VPN.
  • Experience with backup and disaster recovery solutions.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work well in a team-oriented environment.
  • Strong written and verbal communication skills.  
  • Good interpersonal relations and good telephone handling skills
  • Ability to manage time and prioritize tasks

To Apply

​Applications together with detailed Curriculum Vitae should be sent to the Manager, Human Resources Aga Khan University Hospital, Nairobi by email to: kampala.recruitment@aku.edu 

Only short listed candidates will be contacted.

Applications should be submitted latest by December 10, 2023