ICT Services at IED
The Information and Communication Technology Service (ICT Service) provides Information Technology (IT) resources for the work and activities of the IED. It is committed to delivering quality service and technical solutions in the academic and administrative environment of IED.
The ICT Department:
Provides IT services and support to ensure that all IED users have access to information via a system which is reliable, fast, and fully integrated with the external information world;
Ensures that IED staff and researchers are able to maximize their use of the available technology;
Eevelops and implements a planning process to identify the IT resources required (hardware, software, staff, services) in accomplishing the goals of the IED.
User Support
The local IT User Support offices are responsible for on-site user support, PC installation, and managing computing activities and facilities. A centralized 'client call' database, helps us (as well as other Services) handle user requests promptly.
Technical Support
The ICT Service technical staff are responsible for the IT infrastructure of the IED. This covers the installation and maintenance of central computing equipment. Administration
The Manager, ICT- Arbogast Fabian, and his support staff oversee the day-to-day activities of the Service, including procurement and budget management.
For contact: dar.ict@aku.edu
