Dr Mercy Igoki, the Registrar at Aga Khan University in Kenya is more than just an administrative figure. She is a mentor, a counselor, and a passionate educator who has dedicated her career to guiding students towards their academic and professional goals.
With over eight years of experience in the role, Dr Mercy has witnessed firsthand the triumphs and challenges of countless students. Asked about her greatest challenge in the role; She recalls with empathy the instances when students' dreams were hindered by inadequate qualifications, and she shares how she has to say no but still give hope to the student and parents and may be give guidance on how the same can be achieved using different career paths.
"I have a background in counseling, that helps me when dealing with some of these issues," Dr Mercy explains. "Yes, some of the issues can be quite challenging, I however do not get attached to them, to be able to deal with all manner of students. There is so much success stories in registrar’s role than challenges, this gives me inspiration.
Dr Mercy is a people’s person. Her ability to connect with students from diverse backgrounds is a testament to her empathetic nature. She tailors her communication style to suit individual needs, ensuring that everyone feels valued and supported. "From my experience, I have dealt with all sorts of parents," she says. "The experience enables me to structure my communication. If the parent comes in with a first-born, I will know that is a young parent and adjust my communication accordingly."
Despite the challenges she faces, Dr Mercy finds immense satisfaction in witnessing the success of her students. She recalls with pride the moments when students have expressed their gratitude for her guidance and support. "When you know that you have impacted a child's life, a generation, a community, you feel the warmth and satisfaction of what you do," she says.
As for her long-term career aspirations, Dr Mercy hopes to return to the classroom and share her knowledge with future generations of medical students. While her current role demands her attention, she remains passionate about teaching and mentoring.
When asked about her advice for aspiring students, Dr Mercy emphasizes the importance of passion and career choice. "For a career selection, always pick the career first then choose the university that you would like to go to. What career would you like to take? What are you passionate about? What is that one thing that you want to be doing from morning to evening?"
Dr Mercy's dedication to her role as Registrar is evident in her unwavering commitment to guiding students towards their academic and professional goals. She is a true inspiration, proving that even in an administrative position, one can make a significant impact on the lives of others.